Player support
A hand between rounds.
For Bamboo Brawl: Wind Over Water / 捅竹竿, email fxsmchen@gmail.com. Include the app version, device model, iOS version and what happened. Never send passwords, verification codes, payment details or session tokens.
How do the controls work?
Move the touch control to steer and extend the bamboo pole. Pull back to reset a strike and prepare a heavy hit. A well-timed side parry can open a counter opportunity. Use the practice mode from Settings to learn the controls. After a solo round, the round insight and optional short replay help explain the finish.
How do trial and permanent access work?
In Settings → Trial and Unlock, claim the free Apple “2-day Trial” to play for 48 continuous hours from the original transaction, including time while closed or offline. After expiry, starting a new match requires the optional permanent unlock. An existing round may finish. The permanent unlock is a one-time non-consumable purchase, US reference $1.99, with the actual local price shown by Apple. There is no subscription or automatic end-of-trial charge. Both trial and full access cover solo and friend play.
How do I restore purchases?
Connect to the internet, use the original Apple Account under Media & Purchases, then choose Restore Purchases on the trial/unlock screen. A restored trial keeps its original start time. Reinstalling does not reset it. Restoring a permanent purchase does not buy it again. Cancellation or an unverified transaction does not grant permanent access; pending purchases wait for Apple's confirmation. Apple handles billing and refunds at Report a Problem.
How do friend rooms work?
Open PLAY → Friend match, read the online privacy notice, create a room and share its six-digit code. A friend joins using a compatible iOS or Android version. Both players mark ready before play begins. Both devices need internet and valid access. A running friend match ends when a device backgrounds or disconnects. Create a new room if an old code expires, and share codes privately.
How do I delete the online account?
Connect to the internet and open Settings → Online privacy → Delete online account. Confirming removes the anonymous Unity Authentication account and its room-directory references and clears local authentication credentials. Apple purchases and solo progression remain. Online consent resets; the next online visit requires agreement and creates a new anonymous identity. Unity's technical connection records can remain for 30 days. Contact support before deleting your identity if you need help identifying retained service records for an access or deletion request.
Can I play offline?
Solo play works while a valid trial or permanent entitlement is cached on the device. Trial time continues offline. The first Apple trial claim, purchases and restoration need Apple's store connection; friend matches need internet. Local language, progress and title records may be lost if you delete the app.