Kaleidoscope · Support & feedback | Wind Over Water Studio

General questions

The button opens your email app. You can review and send the message there, or copy the address below.

For a bug report, please include the app version, your device and iOS version, and the steps that led to the issue.

Please leave out passwords, payment details, and other sensitive information.

Support

Explore vivid colors and ever-changing kaleidoscope patterns. Customize frames and materials, discover Tunnel and Prism Corridor effects, and save your favorite creations.

Need help? Contact us at fxsmchen@gmail.com.

Contact Support

Studio Purchase

Studio is an optional, one-time purchase, not a subscription. It unlocks the included Studio frames, materials, and features, plus unlimited watermark-free, ad-free saves.

Apple processes the purchase. The purchase screen displays the price for your App Store region.

These tools are included in the existing optional Studio unlock. Previously purchased? Custom > settings gear > RESTORE PURCHASE.

Studio photo tools

Open PLAY > Custom and use the right navigation arrow to reach the options page. MANUAL DESIGN (STUDIO) includes FROM PHOTOS for photo-based material pieces. PRISM PHOTOS (STUDIO) includes ADD FROM PHOTOS, FIT / FILL, SHOW / HIDE, and deletion of imported app copies. These tools require Studio.

Studio materials

Mix up to 7 images per material and keep up to 12 custom materials. Saved materials appear in the options page's MY MATERIALS section; tap a name to rename it. The Custom header's MY MATERIALS shortcut generates patterns from your saved materials.

Restore Studio Access

Use the Apple Account that originally purchased Studio for App Store purchases on your device.
Open Custom, tap the settings gear, and select Restore Purchase.
Keep an internet connection available while the app checks your purchase.

If access is not restored, contact support with your device model, iOS version, app version, and the message shown. Do not send passwords or payment-card details.

Saving Creations

Use the app's save or recording controls to export your creations. Allow access to save to Photos when prompted. If saving fails, check available device storage and the app's Photos permission in iOS Settings.

Studio includes unlimited watermark-free, ad-free saves. Optional rewarded ads can also provide a limited number of clean saves when ads are available.

Rewarded Ads

If the app reports that no ad is available, return to your creation and try again later. Availability can vary by connection, region, and advertising demand.

The app grants a reward only after the advertising service confirms that it has been earned. Closing an ad before earning its reward does not grant clean-save credits.

Privacy

Your pictures and videos are created on your device. Our export features do not upload them to our servers or advertising services. Apple handles Studio payments; we do not receive your payment-card details.

Rewarded ads are optional. Advertising services may process data when permitted ads are requested or preloaded. You can decline Apple tracking and keep creating.

To revisit available regional choices, open Custom, tap the settings gear, and select Privacy Choices. Necessary regional permissions and ad availability still apply. Apple tracking permission is managed separately in iOS Settings.

Read the Kaleidoscope Privacy Policy

Privacy information