Wind Over Water Studio
Player support
How can we help?
For Logic Puzzles: Wind Over Water (风行逻辑), contact fxsmchen@gmail.com.
Please include your app version, device model, iOS version and a description of the problem. Do not send your Apple Account password or payment card details.
What does the full version unlock?
The first 50 puzzles are free. One non-consumable purchase unlocks all 200 puzzles in this edition, with hints and explanations in six languages. There is no subscription. The App Store confirmation sheet shows the current local price before you buy.
How do I restore a purchase?
Use the Apple Account that made the original purchase. Connect to the internet, open Settings, then the unlock and restore purchases page, and choose Restore purchases. Restoring an existing purchase does not buy it again.
If it is not found, check which Apple Account is signed in for Media & Purchases and try again. Contact us if the issue continues.
Can I use the game offline?
The puzzles are included in the app. Free practice works offline. Once the full version is purchased and its entitlement is saved on your device, unlocked practice also works offline. Purchasing or restoring requires a network connection to Apple.
How do I back up progress?
In Settings, export the progress backup as text and save that text somewhere you control. On the other device, copy the backup and use the import option. Progress backups do not transfer a full-version purchase; use Restore purchases for that.
Clearing progress removes quiz progress, favorites and notes. Keep a backup first. Purchase ownership is handled separately.
My purchase was cancelled or the store is unavailable
Cancelling leaves the first 50 puzzles available. If the store cannot connect or load a price, check your connection and try again later. The game will not unlock a paid purchase that has not completed.
Refund requests
Apple handles App Store billing and refunds. You can request assistance at Apple Report a Problem. We cannot access your payment card or directly process an App Store refund.