Player support
A hand when you need one.
For Mad Climb: Wind Over Water / 疯狂攀爬, email fxsmchen@gmail.com. Please include the app version, device model, iOS version, and what happened. Do not send your Apple Account password, verification codes, or payment card details.
How do I start the free trial?
Tap Play, then Start free trial. Confirm the free “1-day Trial” with Apple. You can play all five difficulties and the tutorial for 24 continuous hours from the original claim. No subscription starts and no later charge is automatic. After expiry, the full-game purchase is required for a new match or tutorial.
What does the full game unlock?
One optional purchase permanently unlocks the tutorial and all five difficulties in this edition. The US reference price is US$1.99; Apple shows your current local price before confirmation. It is not a subscription, and there are no advertisements.
How do I restore a trial or purchase?
Use the same Apple Account under Media & Purchases. Connect to the internet, open the settings gear, open Trial and Unlock, and select Restore purchases. A trial restores its original claim date and remaining time. Reinstalling or restoring does not restart it. Restoring an existing full-game purchase does not buy it again.
Can I play offline?
Gameplay assets are included in the app. Once a valid trial or full-game entitlement has been saved locally, you can play solo offline while that access remains valid. Friend matches require internet on both devices. Claiming the first trial, buying, or restoring purchases requires Apple’s store connection. The trial continues to count down offline.
A purchase was cancelled, pending, or failed.
A cancelled or unverified purchase does not unlock the game. Pending transactions remain locked until Apple confirms the transaction; an existing valid trial may continue. Check your network and Apple Account, then retry connecting or use Restore purchases. Apple handles billing and refunds through Report a Problem.
How do I play with a friend in version 1.1?
Open Friend Match, read the online privacy notice, then create a room and share its six-digit code. Your friend can join on iOS or Android using a compatible version. Both players select ready before the host starts; use Play Again after the result. Four standard difficulties are available online; Mayhem is solo only. Both players need internet and a valid trial or full-game unlock. If a room expires or a player disconnects, create a new room. Avoid sharing room codes publicly.
How do I delete the online account?
Open Settings → Online privacy → Delete online account, then confirm while connected. This removes the anonymous Unity Authentication account and the room-directory records associated with it. It does not remove Apple purchase rights or solo progress. Technical connection records may remain with Unity for 30 days. Playing online again creates a new anonymous account after you agree. You can continue solo without agreeing to online play. For an access or deletion request concerning retained service records, contact us before deleting the account so we can help identify it safely; never send account passwords or session tokens.
How do I play and change settings?
Use the interactive tutorial to practice climbing, pulling, kicking, dodging, and bombs. Drag a hand upward and release to grab a visible hold. Open the settings gear to replay the tutorial, change language, or switch music and sound effects separately.